Terms of service

Peanut Butter Bot is a software-as-a-service tool that integrates with your Close.com account to automate outbound SMS conversations with leads you have explicitly authorized. The Service generates and sends messages, mirrors conversation history, surfaces leads that need human attention, and provides controls for managing the bot's behavior.

You must be at least 18 years old and have the authority to bind the business you represent. You agree to provide accurate, current information when creating your account and to keep your credentials secure. You are responsible for activity that occurs under your account.

The Service is offered on a monthly subscription. Plan tiers and fees are listed at /pricing. Payment is processed by Stripe; charges recur monthly until you cancel. Fees are non-refundable except as stated in our Refund Policy. You authorize us (via Stripe) to charge your payment method for recurring fees.

We may change pricing with 30 days' notice; changes apply at your next renewal.

You agree to:

• Comply with the Telephone Consumer Protection Act (TCPA), CAN-SPAM, applicable state SMS regulations, and all other laws governing communications with the leads in your Close.com account.
• Only enable the bot on leads for whom you have a lawful basis to send commercial SMS messages (express written consent or other applicable exemption).
• Honor opt-out requests promptly. The Service detects standard opt-out keywords automatically; you remain ultimately responsible for compliance.
• Not use the Service for spam, harassment, fraudulent activity, or any unlawful purpose.
• Maintain the security of your Close.com API keys and account credentials.

You may not (a) reverse-engineer the Service, (b) resell or sublicense the Service without written consent, (c) use the Service to send messages on behalf of a third party not represented by your account, (d) attempt to access another customer's data, or (e) interfere with the operation of the Service. Violation may result in immediate suspension.

You retain ownership of all data you provide to the Service, including conversation history mirrored from your Close.com account ("Customer Data"). You grant us a limited, non-exclusive license to process Customer Data solely to provide the Service. We act as a data processor for Customer Data; details of how we handle it are in our Privacy Policy.

You represent that you have the necessary rights to provide Customer Data to us, including consent from the lead recipients for the conversations mirrored into the Service.

We aim for high availability but do not guarantee uninterrupted service. Scheduled maintenance, third-party outages (Anthropic, Close.com, Stripe, our hosting provider), or events outside our control may temporarily affect the Service. We will use reasonable efforts to provide advance notice of scheduled maintenance.

You may cancel your subscription at any time from your account dashboard. We may suspend or terminate your access for material breach of these Terms (including non-payment, abuse of the Service, or unlawful use) with reasonable notice except where immediate suspension is required to protect the Service or other users.

On termination, your access ends at the end of the current billing period; your data is retained for 30 days in case you reactivate, then deleted in accordance with our Privacy Policy.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED.

The Service uses generative AI to compose messages. While we make reasonable efforts to train the bot well, we do not warrant that generated messages will be accurate, complete, or appropriate for every situation. You are responsible for reviewing the bot's activity (including via dry-run mode and dispositions) and for the messages sent under your account.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS EXCEED THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS PRECEDING THE CLAIM. WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, OR LOSS OF DATA, EVEN IF ADVISED OF THE POSSIBILITY.

Some jurisdictions do not allow the exclusion of certain damages, so the above may not apply to you.

You agree to indemnify and hold us harmless from any claim, loss, or expense (including reasonable attorneys' fees) arising from (a) your breach of these Terms, (b) your violation of TCPA or other communications law, (c) your violation of any third-party right, or (d) the conversations sent through the Service under your account.

We may update these Terms from time to time. Material changes will be communicated by email or in the Service. Continued use after changes constitutes acceptance.

These Terms are governed by the laws of the United States, without regard to conflict-of-laws principles. Disputes will be resolved in the state or federal courts located in our jurisdiction of organization.

Questions about these Terms? Email support@peanutbutterbot.com.