Refund + cancellation policy
This document is a sensible starting point covering Stripe's activation requirements and standard SaaS terms. Have a qualified attorney review + customize before relying on it for production legal protection.
We want Peanut Butter Bot to be unambiguously useful for your business. This page describes how cancellations and refunds work.
1. 14-day money-back guarantee
If you cancel within 14 days of your first paid charge and have not received material service value (e.g. the bot is not yet running on your account), email support@peanutbutterbot.com and we will refund the most recent monthly charge in full.
We define "material service value" as: the bot has actively processed at least 100 lead interactions OR has been live for at least 7 days. Within those bounds, refunds are at our discretion; we lean toward customer-friendly outcomes.
2. Cancellation
You may cancel at any time from your account dashboard. Cancellations take effect at the end of the current billing period. You will not be charged again. Your dashboard remains accessible (in read-only mode) for 30 days after cancellation so you can export historical data.
The bot stops sending messages immediately on cancellation — there is no grace period for outbound activity.
3. Mid-cycle downgrades + upgrades
Upgrades (Standard → Pro) are prorated; you'll be charged the difference for the remainder of the current cycle.
Downgrades (Pro → Standard) take effect at your next billing cycle. No proration; the difference is not refunded.
4. Refunds outside the 14-day window
We do not offer refunds for partial months past the initial guarantee period. If a Service outage materially affects your use for an extended period, contact support@peanutbutterbot.com and we will work with you on a credit or refund.
5. Failed payments
If a payment fails, Stripe will retry the charge automatically per its standard schedule. You will be notified by email. If after three retries the payment has not gone through, your account will be suspended (the dashboard goes read-only; the bot stops sending). You can resolve the issue from the Stripe billing portal accessible from your dashboard.
6. Termination by us
If we terminate your account for material breach (TCPA violations, fraudulent payment, abuse of the Service), no refund is owed for the current billing period. See our Terms of Service for the full list of breach grounds.
7. How to request a refund
Email support@peanutbutterbot.com with the subject line "Refund request" and include your account email + the date of the charge. We respond within two business days. Approved refunds are processed back to the original payment method via Stripe within 5–10 business days.